PMP Exam Simulator

The company you are currently working for has online technical support that helps customers resolve problems via online chat function. You are managing a project that aims to decrease the time this process takes. The process itself includes verifying client information, assessing the issue and then resolving it. Your team believes that a technical improvement is required to modify chat functionality in order to decrease the time needed to solve customers' problems. The customer service representatives think that the process is at fault. Some of your team members think that the customer service representatives are interfering with their work by trying to take on a larger role than they are suppossed to. The leadership is worried and the tension among stakeholders is getting worse. A meeting is arranged to discuss who should assign roles for the project. The role of each stakeholder is determined by: